FAQ

Determ is an online media monitoring solution PR and marketing professionals use to get relevant information in real time and inform better business decisions.

Determ's customers highlight its ease of use, extensive coverage, and excellent customer support as key reasons why they use and love it. Check out independent reviews on G2 and Capterra to learn more.

With Determ, you can monitor over 100 million online sources, including:
- news portals
- websites
- social media (Facebook, Instagram, Twitter, and YouTube)
- Reddit
- TripAdvisor
- forums
- comments
- blogs.

Yes. Let us know if a source you want to monitor is not yet in our database (counting over 100 million unique websites and channels). Any source requested by a customer is added quickly and free of charge.

Determ monitors mentions in any language or location. Currently, you can filter your results by 250 locations and 107 languages. If a location or languages you need is not on our list, let us know and it will add it quickly and free of charge.

Yes, you can receive alerts as soon as something is published or posted online.

You can receive an alert for every new mention in real-time, or set an hourly limit as per your preference.

You can set up to receive alerts via email, HTTP post, Slack, or Determ mobile app.

If you don't want to receive every mention alert, you can add a filter to receive alerts only if a mention:
- contains a specific keyword
- originates from a specific source type
- both contains a particular keyword and originates from a specific source type.

You can add an alert for any user that is part of your Determ organization.

There is an array of metrics you can measure with Determ. Each mention in the feed contains additional data about the author, source, time of posting, reach, interactions, engagement, influence score, and virality. In the reports section, you can find detailed data on reach, impressions, sentiment, share of voice, and much more.

There are three report templates that are automatically populated when you create a search query: Basic report, Advanced report, and Competitive analysis report. You can also create custom reports compiled of charts that you select. For example, a detailed sentiment analysis report, a quarterly report, or an influencer marketing report.

You can download a report or send it to any email address. You can also invite users to your Determ organization, so they can view the reports directly.

Yes, you can schedule sending any custom report to any user in your Determ organization. You can select the frequency and time to automatically send a report.

You can fully customize the look of any report by adding your logo(s), color scheme, title and description, and more.

Yes, you can export data in several formats and set it to email or download straight to your desktop.

You can export data as PDF, CSV, Excel, Powerpoint, Word, and as mentions in email. Individual charts and graphs can be downloaded in JPG and PNG.

There is no limit to the amount of times you can export data.

an application programming interface (API) is a computing interface that defines how one application talks to another. In simple terms, it acts as a door or window into a software application, allowing other programs to interact with it without the need for the original developer to share its entire code.

A media monitoring API is based on crawling millions of online sources to find relevant real-time information that is then delivered in JSON format to another database, software, or website. It is used to collect or enrich data.

Determ provides a REST API, streaming API, or a combination of both to create a full-scope media intelligence solution.

A REST API is based on a request-response model, meaning a user sends data requests from an app, and the server responds. It does not keep any data on the server but is cacheable. A streaming API, often called a firehose, is the opposite of a REST API. It runs on a long-running request based on which data is pushed into and stored.

In Determ API, you can do unlimited API calls.

Determ's media monitoring API is extremely easy to implement and use. You need three parameters, and you're in. The API documentation is extremely straightforward and available in all major programming languages, so getting data should take no time.

Media monitoring is the process of identifying mentions of relevant keywords across the web and social media. Based on the collected data, media monitoring tools like Determ display those mentions in a single feed and automatically create reports with metrics like reach, sentiment, the share of voice, and more.

The world has gone digital. Media monitoring helps you understand the impact of any topic discussed online and identify relevant information

Media monitoring provides value for virtually every role and industry. It us most commonly used by PR and marketing professionals, market researchers, and agencies.

Media monitoring is commonly used for:
- Brand monitoring
- Competitor analysis
- Reputation management
- Data analysis and reporting
- Campaign tracking
- Crisis communication
- Market research.